Frequently Asked Questions

Our normal Think Board products are excellent for moderate use. If you just want a place to jot down ideas here and there, the Think Board Medium or Think Board Large is for you! These products all come in Clear and White.

Our Premium Think Boards, Premium XL Think Boards, Resurfacing Think Boards, Magnetic Think Boards, Premium XL Calendars, and Whiteboard Table Covers are all made with our Premium Think Board Material. Most of these products come in Clear and White.

The Premium Think Boards erase better, stay clean longer, stick better, remove better, and are easier to install. They work with every dry-erase marker, have a sharpie-proof coating, scratch-resistant finish, and last 10-15 years in high-use settings (classrooms, hospitals, coworking spaces). They only need our included microfiber cloth for cleaning, but can also be deep cleaned with 70% Rubbing Alcohol if needed. (If you get a sharpie or anything else permanent on the board, you will probably need Rubbing Alcohol to remove it).

If you plan to use your Think Board every day, multiple times per day, or if you plan to have your Think Board in a public-facing part of the office, school, etc, we'd recommend a Premium Think Board.

The testing we've done on our Premium Think Boards

1. - We left dry-erase marker on a Premium Think Board for 6 months and it erased with nothing but a microfiber cloth.
2. - We successfully erased a small sharpie marking off a Premium Think Board 3 years after it was marked.
3. - After every demo board we install (for a school), we draw on it with Sharpie to prove that it actually erases.

Long story short, we need another 5-10 years to run these next tests to see if it will erase after a longer period of time!

Below is a quick GIF of us erasing week-old Sharpie from our new "Think Notes," which are also made with our Premium Material. If that's not enough to convince you, grab a sample and test for yourself!

We include a microfiber cloth with every Think Board. You won’t need any whiteboard cleaner or chemicals to clean your board, ever. If you leave markings on the board for over 2 weeks, a mist of water will help it return to 100%

If for some reason something is not erasing, it is likely that there could be some goop or glue or something weird stuck to the Think Board. Rubbing alcohol should take that right off. And if colors aren’t cleaning properly, rubbing alcohol will handle that too!

Ps. we have this conspiracy theory that some of the bigger companies tell you to use the spray cleaner & black square foam erasers as a way to get you to buy more whiteboards and more cleaner… that combo actually causes micro scratches in the surface and results in significantly shorter product life. Spray + microfiber is OK, but not really needed on our products!

Not all paints are the same. 99% of the time Think Board sticks great. If for some reason yours fell down, send us an email and we’ll hook you up with a stronger replacement!

Sometimes we recommend a "tape test" to be sure. If taping a poster up on your wall doesn’t stay for more than a day, it is unlikely that Think Board would stick.

Think board may not stick properly if:

Your walls are painted with mold/germ resistant paint, washable paint, or stain-release paint

Your walls were painted less than 30 days ago. Paint off-gases. So if you just painted your wall, there's a chance that the off-gassing will create a bubble or two in your Think Board. Definitely wait if you can.

The texture of your wall is rougher than the image below, email hello@think-board.com a photo of your wall and we’ll be able to tell you!

If you run into any issues with your Think Board sticking properly, please reach out! We have different strengths of adhesive that we can alter to work for your situation! We also have a custom foam product if needed, which really smooths everything out nicely!

ps. We've had customers add a little tape or thumbtacks to the corners just to be certain their Think Board won't fall. Unfortunately, all paints are different and we can't be certain that it will work 100% of the time. But hey, if it doesn't work, we'll refund you :)

Here's an example of the roughest wall we'd recommend putting Think Board on. It will definitely work, but the writing may be a little bumpy.

The smoother the surface, the better! Think Boards work best on smooth surfaces but Premium Boards can handle more texture. Check out this link to take a look at our recommended surfaces. Don’t see the texture you are looking for? Send us over a picture to hello@think-board.com

We don't recommend trying to install Think Board on anything rougher than the photo below. If you are looking to install on painted cinder block, brick, or anything rough, please reach out since we have a Foam product we can layer in for you.

Below is an image of the Think Board on painted cinder block in a Public School. This is a custom product. If interested, please email orders@think-board.com.

Use the wet install on super smooth surfaces like glass, windows, plexiglass, whiteboards, chalkboards, stainless steel surface or similar! For a smooth installation watch the "Smooth Surfaces" install video on our install page! 

Pro Tip: Add more water than you think! It's okay to get the surface pretty wet. It will only help you squeegee out allllllll the bubbles.

The "tape test" is definitely recommended if you're concerned. If a piece of tape peels your paint upon removal, the Think Board probably will too. For every 1000 Think Boards we ship out, we probably get 2-3 complaints that paint has peeled off the wall. So it's possible, but the adhesive was specifically designed for this not to happen!

Think Board may damage the paint if:

The wall is not primed properly (or at all).

The wall was painted with latex paint.

The paint is already old, brittle, and flakey.

We designed our products to match the longevity of the highest quality whiteboards on the market. After a few years, they might start to get a little dirty. But a mist of rubbing alcohol should clean it right up! We promise they will never look like your old whiteboard paint…

Like.... this photo...

ps. that is a Think Board after a few months of use on top of whiteboard paint after only a few years of use...

Don’t panic! Think Boards can get tossed around during shipping but never fear, once installed the wrinkles should generally smooth right out. If you are still having problems after the install shoot us an email to hello@think-board.com.

There could be 2 reasons for this. The first would be there was too much tension during the install. The second could be due to drastic shifts in temperature/humidity. Either way, we recommend peeling the Think Board back up to the bubble and re-smoothing it onto the wall using the methods in our installation video. Be careful not to stick the adhesive sides together when adjusting!

Here's a short video we made on how to remove these bubbles!

If this doesn’t solve your problem, shoot us an email!

Yes! You can cut your Think Board to any size or shape you’d like to work on. However, please don't cut a Think Board X, since you need all 4 corners for scanning.

Cutting with Scissors is fine. We'd recommend a utility knife and a straightedge to make sure it's a straight cut!

We can also custom cut these for you if you have the dimensions you're looking for! Just fill out our Custom Form or reach out on our live chat and we can help!

Yup! Check out our custom page for details. We have a pretty small minimum order, so just let us know what you're hoping for and we'll make it work for you!

We recommend keeping the board set up in 1 spot. Moving the board is difficult because you are essentially moving a massive sticker from place to place. If you’ve ever tried to use a piece of tape that was way too long and it got stuck to just about everything, then you know why we don’t recommend moving your Think Board. If you give it a shot anyway and you succeed, send us photos! We’d love to hear your tips and tricks and share it with everyone. Let us know if you didn’t succeed too. We might be able to help you out with another one ;)

Fold the board back on itself at a 180° angle, and pull it very slowly. (Writing sides touching)

If you need a visual, here is a short video we made.

There will be no evidence the board was ever there :)

Think Boards itself if not magnetic. However, if you put the board over a magnetic surface (like an old magnetic chalkboard) the board will still be magnetic!

We also recently launched a magnetic Think Board! Check it out!

You can pick almost any of your favorite markers! Just stay away from Expo Bold and red markers on our non-premium products :)

Yes! It looks really sweet too! Try checking out neon dry-erase markers or liquid chalk markers. Unfortunately, we haven’t found any “white” dry-erase markers yet. But liquid chalk works! You just need water to erase those.

After watching this installation video for your new Think Board X you’ll soon be an expert installer! Once your Think Board X is installed, download the Rocketbook app and scan away!

Yes and yes. We ship worldwide to every country via the United States Postal Service. USPS picks up the package and delivers it to the Customs Office in your respective country. From there, it is your responsibility to pay any import fees associated with the purchase. They will email you or call you with the email/phone number provided during your purchase. They will then pass the package off to your country’s local Postal Service.

If you want us to install:

All we need is a PDF / Excel sheet with the room numbers, sizes, and locations of each board. Please include a photo or two of the classrooms so we can get an idea of what is needed for the install. For the size measurements, please round up to the nearest foot. For example, most 4'x8' boards actually measure 47"x95". For this, just call it a 4'x8'. For installs, normally we cut on-site in case of any measurement errors or changes to the order.

Please send this info to orders@think-board.com or fill out this form here we'll get back to you asap!

If you plan to install:

Please send the quantities of each size you need, rounded up to the nearest foot. For example, most 4'x8' boards actually measure 47"x95". For this, just call it a 4'x8' and we'll end up sending a 4'x8.25' board for wiggle room.

Please send this info to orders@think-board.com or fill out this form here we'll get back to you asap!

Grab yourself a free sample here! Included in this folder is an 8.5"x11" Think Board, our Pricing Guide, 10-Year Warranty info, and 4 case studies covering various projects we've done. If you would like a bigger sample, please give us a call at 617-657-9616 ext. 1

We include a microfiber cloth with every Think Board. You won’t need any whiteboard cleaner or chemicals to clean your board, ever. If you leave markings on the board for over 2 weeks, a mist of water will help it return to 100%

If for some reason something is not erasing, it is likely that there could be some goop or glue or something weird stuck to the Think Board. Rubbing alcohol should take that right off. And if colors aren’t cleaning properly, rubbing alcohol will handle that too!

To deep clean your Think Board (monthly or annually), we recommend using 70% isopropyl alcohol. This will bring your Think Board back to looking brand new in no time! Isopropyl Alcohol is a great cleaner for Think Boards, but be careful not to use it on other whiteboards. Our film is specifically designed to clean with rubbing alcohol - other boards are not. Harsh cleaners like this will cause the surface of other whiteboards to break down the whiteboard coating.

ps. Often times we end up resurfacing boards for schools that were cleaning their boards with a glass cleaner, rubbing alcohol, ethanol, or other harsh cleaners. As you're probably aware by now, we can resurface those boards for you! Learn more about resurfacing here.

Stress no more! Permanent marker comes off with just a few drops of 70% Isopropyl Alcohol. Gone are the days of cursing in your head about someone using the wrong marker... This is one of the top reasons schools upgrade their whiteboards to Think Board. It saves SO much time and hassle for daily cleaning and deep cleaning.

The testing we've done on our Resurfacing Think Boards

1. - We left dry-erase marker on a Premium Think Board for 6 months and it erased with nothing but a microfiber cloth.
2. - We successfully erased a small sharpie marking off a Premium Think Board 3 years after it was marked.
3. - After every demo board we install (for a school), we draw on it with Sharpie to prove that it actually erases.

Long story short, we need another 5-10 years to run these next tests to see if it will erase after a longer period of time!

Below is a quick GIF of us erasing week-old Sharpie from our new "Think Notes," which are also made with our Premium Material. If that's not enough to convince you, grab a sample and test for yourself!

We have both Magnetic and Non-Magnetic options. Our normal Resurfacing Think Boards are not magnetic, but if you are installing the Think Board over a magnetic surface (like an old magnetic chalkboard) the board will still be magnetic!

Pro Tip: We often see layers of boards on top of the original chalkboards. If you have Showerboard or Melamine boards mounted on top of old chalkboards, there's a chance your original chalkboards are magnetic. We'd recommend removing these layers and resurfacing the chalkboard for the best performance and aesthetic!

Before

After

If your boards are not magnetic but you would like them to be, you can check out our Magnetic Think Boards here.

Yes! Our normal Resurfacing Think Boards are not magnetic, but if you are installing the Think Board over a magnetic surface (like an old magnetic chalkboard) the board will still be magnetic!

Important Tip: We've seen a few other whiteboard films out there. We're biased, but we firmly believe that none of them are as good as Think Board. Some of these films are thicker than the Think Board, which negatively impacts the Magnetic Receptivity of the board. Don't believe us? Check out this video we took at a school we were at recently.

Our Premium Think Boards, Premium XL Think Boards, Resurfacing Think Boards, Magnetic Think Boards, Premium XL Calendars, and Whiteboard Table Covers are all made with our Premium Think Board Material. Most of these products come in Clear and White.

Our normal Think Board products are excellent for moderate use. If you just want a place to jot down ideas here and there, the Think Board Medium or Think Board Large is for you! These products all come in Clear and White.

The Premium Think Boards erase better, stay clean longer, stick better, remove better, and are easier to install. They work with every dry-erase marker, have a sharpie-proof coating, scratch-resistant finish, and last 10-15 years in high-use settings (classrooms, hospitals, coworking spaces). They only need our included microfiber cloth for cleaning, but can also be deep cleaned with 70% Rubbing Alcohol if needed. (If you get a sharpie or anything else permanent on the board, you will probably need Rubbing Alcohol to remove it).

If you plan to use your Think Board every day, multiple times per day, or if you plan to have your Think Board in a public-facing part of the office, school, hospital, etc, we'd recommend a Premium Think Board.

The testing we've done on our Premium Think Boards

1. - We left dry-erase marker on a Premium Think Board for 6 months and it erased with nothing but a microfiber cloth.
2. - We successfully erased a small sharpie marking off a Premium Think Board 3 years after it was marked.
3. - After every demo board we install (for a school), we draw on it with Sharpie to prove that it actually erases.

Long story short, we need another 5-10 years to run these next tests to see if it will erase after a longer period of time!

Below is a quick GIF of us erasing week-old Sharpie from our new "Think Notes," which are also made with our Premium Material. If that's not enough to convince you, grab a sample and test for yourself!

We have install crews in pretty much every major city in the United States & Canada. As long as you are within a few hour's drive from a big city, we'll be there!

We also have an install team in the UK who is happy to service most of Europe if needed.

Outside of this region? Let us know and we'll happily look into expanding into your region so we can work with you and the schools, offices, and hospitals in your area.

We've partnered with Amazon Business, and through this connection, we're part of OMNIA Partners, one of the most respected public sector purchasing cooperatives.

This collaboration ensures our Think Board products have been pre-approved and listed on OMNIA's vetted companies list. This way, you can conveniently shop for our products directly on Amazon Business, maintain procurement compliance, and perhaps save some money too. You'll find our Whiteboard Resurfacing products and Installation Services readily available there. As long as your school can purchase via Amazon Business, Think Boards are within your reach!

Just remember, it's crucial to order our products through Amazon Business and not Retail Amazon to keep everything compliant. Also, your school district should be part of the OMNIA contract with Amazon Business. To make things clear, the contract we're referring to was bid by Prince William County Public Schools and is marketed by OMNIA. It's a part of how cooperative purchasing works, with the public entity bidding and OMNIA marketing.

In order to purchase from us, make sure your district is registered with Amazon Business, your school is included in this account, and your district participates in an OMNIA contract like the one with Prince William County Public Schools or another Amazon Business cooperative, such as PEPPM.

Also, we do manufacture this product and therefore are the only company in the world that have access to this specific material. We have a Sole Source letter we can email over to you that clearly spells out all the information needed to ensure that your purchase is approved.

Yes, we do! We accept Purchase Orders with terms from Schools and Hospitals. If you are not a School or Hospital, we can still process a PO, but will need payment via ACH or Credit Card before we ship your products.

If you would like to order via a Purchase Order, please email purchasing@think-board.com for a formal estimate and our W9.

Yes, we can! Just send over your Tax Exemption Certificate to hello@think-board.com

If you're ordering via PO, the process is simple. If you would like to order Tax Exempt online, please create an account on our site here, email your Tax Exemption Certificate to us, and request that we update your account to Tax Exempt.

We manufacture this product and are the only company in the world with access to this material. We have a Sole Source letter we can email over to you that clearly spells out all the information needed to ensure that your purchase is approved.

Just email hello@think-board.com and we'll get it over to you!

Yes we can! We have covered an entire school that previously painted their chalkboards with whiteboard paint. You can read about that here.

Below is a video of us installing Think Board over a 26 foot Walltalkers Whiteboard that was no longer erasing well.

And here are some before and after photos of resurfacing Whiteboard Paint.

Don't let your classrooms look like this

Yes and yes. Just let us know the sizes you need and we'll send you a quote. We price per square foot, so if you have funky 15 foot boards, we can work with you!

We can also print anything you want, whether it's a logo, grid, or music staff. Just let us know what you're looking for and we can get you a quote. Typically we charge a $50-100 custom fee per board that is custom printed.

About 50% of our customers decide to self-install the product. We have a quick installation video on our site here, and also have a longer, more detailed version that we can email over to your crew! If anyone on your team has installed wallpaper, wall graphics, window tinting film, or any other large material with a squeegee, then they can probably handle this! Just be sure to have a crew of 2-3 people, watch our install videos, and add more water than you'd think is needed to ensure no bubbles!

We have install crews in pretty much every major city in the United States & Canada. As long as you are within a few hour's drive from a big city, we'll be there!

If you're ready to purchase, just request a Formal Estimate with Installation included. Either through this form or via email - purchasing@think-board.com

Outside of this region? Let us know and we'll happily look into expanding into your region so we can work with you and the schools, offices, and hospitals in your area.

Yes, the adhesive with stay exactly where you want it for as long as you need, AND remove cleanly with no adhesive left behind.

People ask this question for 3 reasons:

Reason 1: Adjusting during install
You'll be able to position and reposition the Think Board over and over again during the install. Just be sure to have enough water on the original board to allow the board to come on and off easily. If you install the entire board incorrectly, you will still be able to remove the Think Board and try again.

Reason 2: "What happens after 15 years?"
Great question. Our adhesive is designed to remove cleanly from your surface. You should be able to remove the Think Board off of your chalkboard/whiteboard and apply a new one without needing to spend hours scraping off adhesive residue. Alternatively, you could simply add another layer of Think Board ontop of the old one and extend the boards life another 15+ years! Imagine that... taking a board that was ready for the landfill and giving it another 15, 30 or 45 years of life that easily! Other competitive products we've seen end up bubbling up over time, peeling at the corners, and leaving lots of adhesive residue behind. This is one of the things that makes Think Board so unique :)

Reason 3: "What if someone peels it off the board as vandalism"
Since the Think Boards get trimmed on-site, they are nearly perfect from edge to edge. Most people don't even notice that there is something to peel. And even if they really wanted to, they would have to peel pretty hard. Out of all the boards we've resurfaced, we've never seen this happen.

Sort of! Much much larger of an application, but yes, a similar idea. We think installing a Think Board is easier to get a bubble-free install vs. a screen protector. Our founder, Hanson, has installed 5000+ Think Boards but he's still nervous when installing his screen protector 😂

This is a whiteboard film that covers your old board. It is not a cleaning solution/spray.